Web applications
Motormind Claims
RMA intake, customer status tracking and a back-office for a motorcycle shop.
- Client
- Motormind
- Duration
- Express + MongoDB + Base.com
- Year
- 2025
- Specifications
- Web applications
Overview
A claims form for Motormind clothing and accessories. The customer adds details, attachments and a product from the catalogue, then gets an RMA number and a status page. Staff log in, set decisions, comment and print. The product catalogue comes from Base.com. The UI is HTML and JS. The API is Express and MongoDB.
Challenge
Claims died in email. No ticket number, no SKU, no idea whether a parcel was coming. Customers called for updates.
Goals
A numbered intake, a link to the catalogue and a status page for the customer.
Solution
A public form, a status page by ticket number and a queue for staff. A second path for internal claims and printouts.
Process
The shop's claims path, legal fields, product search, status page, then the subdomain.
Features
- Form with product search
- Case status and PDF
- Staff console
- Base.com catalogue sync
Results
Every case has a number. The warehouse knows how the parcel arrives. Customers do not need to call for every update.
Statistics
- Surfaces
- form + status + admin
- GDPR
- consents in the form
Technologies
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