E-commerce
Motormind Claims
Claims app for the Motormind shop. The customer gets a ticket number; staff get a queue instead of a shared inbox.
- Client
- Motormind
- Industry
- E-commerce
- Scope
- Express + MongoDB + Base.com
- Year
- 2025
Challenge
Claims died in email. No ticket number, no SKU, no idea whether a parcel was coming. Customers called for updates.
Solution
A public form, a status page by ticket number and a queue for staff. A second path for internal claims and printouts.
Result
Every case has a number. The warehouse knows how the parcel arrives. Customers do not need to call for every update.
Outcomes
A claims form for Motormind clothing and accessories. The customer adds details, attachments and a product from the catalogue, then gets an RMA number and a status page. Staff log in, set decisions, comment and print. The product catalogue comes from Base.com. The UI is HTML and JS. The API is Express and MongoDB.
Technologies
Need something like this at your company?
Describe what you still do by hand or in a spreadsheet.
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